Perfect Aire E-Commerce Store Return and Refund Policy
Thank you for purchasing a Perfect Aire unit. Perfect Aire strives to produce units that are built to last while providing optimum comfort. If you are not entirely satisfied with your purchase, we are here to assist. We value each of our customers and will do our best to provide a high level of customer service. Please note the return and refund policy below pertains to purchases made through the Perfect Aire e-commerce store only.
Items or orders that have not entered the shipping process may be cancelled. To cancel an order that has been placed on our site please call Consumer Services at 844-472-2473 for information on the status of your order and if it can be cancelled. Be sure to have your order number and model number of the unit available when you call.
If you are not satisfied with your unit, you may return to us within 30 days from the date it was delivered to you as long as you purchased the unit directly from the Perfect Aire e-commerce store, and the unit is returned to us in its original packaging and in the same condition you received it together with all parts, accessories and manuals. Clearance items are not returnable under this Policy. If the item was received as a gift, the original purchaser (gift giver) must make request the return the unit under this Policy and we will only refund the original purchaser.
To initiate the return process, please contact Consumer Services at 844-472-2473. Be sure to have your sales receipt available when you call. You may also send us an e-mail at [email protected]. For emails: (a) write the word RETURN followed by the order number on your sales receipt e.g. Order No. 1212, (b) attach a copy of your sales receipt, and (c) include your name, address, telephone number and the reason for return in the body of the e-mail. Once we confirm your eligibility for a refund, we will provide you a return authorization number and instructions on where to send your unit. Units received without prior authorization will not be accepted and returned to sender charges collect
You are responsible to pre-pay shipping charges to return the unit to us. When returning a unit, we recommend you use a trackable shipping service and purchase appropriate insurance. We are not responsible for any loss or damage to your unit when in transit.
We will notify you when your unit has been received, inspected and approved for refund. If the return is rejected, we will inform you of the reason. All returns are subject to a 20% restocking fee. Original and return shipping charges are non-refundable. We will issue the refund through original method of payment i.e. credit or debit card within 5-14 business days. If you do not receive a credit to your financial account after 14 days, please contact Consumer Services at 844-472-2473 or send us an e-mail at [email protected] with the subject line REFUND STATUS followed by the order number on your sales receipt.
Units damaged in shipping must be reported within 7 days of the date the unit was delivered to you in the same manner provided above.
If you have any questions regarding our Return and Refund Policy, please contact Consumer Services at 844-472-2473 or via e-mail at [email protected].