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Frequently Asked Questions

Have questions? We have answers!


Registration can be completed here. Registration is used by Perfect Aire to protect customers by recording purchases. In case of a recall or other very important information pertaining to the machine, Perfect Aire can quickly and efficiently contact you. Registration does not confirm the warranty status, a valid receipt is still required to confirm the warranty. We highly suggest registering the unit as soon as possible to stay updated- but it can technically be done at any time.

An extended warranty program is available for the below categories:

  • Air Purifier
  • Compact Refrigerator
  • Dehumidifier
  • Electric Heater
  • Evaporative Cooler
  • Fan
  • Freezer
  • Humidifier
  • Microwave
  • Portable Air Conditioner
  • Spot Cooler
  • Through-the-Wall Air Conditioner
  • Window Air Conditioner
  • Mini-Splits (Repair & Parts extended warranty only)

For replacement parts and troubleshooting assistance please call us at 844-472-2473 Monday-Friday. For the fastest service, we recommend being on-site with the machine and having the model/serial numbers ready!

Our US-based customer service team is happy to hear from you! Please call 844-472-2473 Mon-Fri and follow the prompts to reach the department you are seeking.

Technical Support

Technical Support Services & Warranty: (844) 472-2473

Canada Technical Support | Assistance technique au Canada: (877) 997-2473

Dealer Sales Support & General Inquiries: (888) 752-7995

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